10 ways to get involved

Here's how you can help us to shape the services we provide for you.

1. Individual Residents can write to us, call us, email or register their comments via Vocal Point on this website

2. Surveys and Questionnaires

Residents are either randomly selected or targeted to offer feedback on core L&Q services.

3. Editorial Boards

Residents can get involved in the production of our divisional newsletters and Homelife, the magazine for all L&Q residents.

4. Forums
Meet quarterly with L&Q staff & are consulted on divisional-wide issues. Regional committee and divisional board members are elected from Regional Forums.

5. Steering Group
An unconstituted group usually formed in response to issues identified within a specific local area.

6. Focus Group
One-off group where residents are invited to or wish to form a group to focus on a specific issue.

7. Mystery Shopping
Residents are trained to observe, experience and test core L&Q services with mock customer scenarios. Read more about Mystery shopping and case studies.

8. Estate inspections and Estate Champions
Individuals who want to take part in regular estate inspections. This can involve working with L&Q staff on estate action planning.

9. L&Q Residents' Associations and Contacts
Elected and fully constituted groups representing the collective views of their neighbourhood or estate. Members work closely with L&Q staff to identify local needs and develop strategies and action plans.

10. L&Q Boards and Committees
Residents who would like to take on greater responsibility can become involved in one of the L&Q regional boards or Committees.

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