Influence our services

Anti Social Behaviour

We recently carried out a review of Anti-social Behaviour (ASB) which looked at the problems that occur and how effective we are in response. The findings of the review were:

• L&Q receives 100 cases of ASB per month.
• Noise disturbance is the most frequently reported type of ASB.
• L&Q do not measure success in case resolution.
• L&Q’s do not compare performance with other housing associations.

The review identified possible areas for improvement such as:

• updating our policies and procedures
• delivering a more targeted housing management service

To ensure these improvements are what you want, we would like to hear your views.
If you are happy to share your views please take part in the follow-up survey on ASB.

Resident Training

A programme of resident training was delivered between May 2006 and April 2007. The programme was based on the “top ten” topics identified by residents.

L&Q would like to establish if you are aware of the residents training and if there are other topics in which you would like to receive training.

Let us know what you think of the Residents Training programme

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