Contact Us

What would you like to contact us about?

If you would like to report a repair, please contact the customer service centre on freephone:

0800 0156536

If you are calling from a mobile you may find it cheaper to dial 0208 308 6096 which will put you through to the same team.

The service centre office hours are:
Monday - Friday 8am - 8pm
Saturday 9am - 1pm

Emergency Repairs

Out of normal office hours, please use the same number shown above. Our emergency repairs service is run by a specialist service centre.
If you have to repair a gas leak please phone the National Grid emergency telephone line directly on 0800 111 999